Effective Date: 18 May 2025
Business Name: Crystal Clean Guildford
Business Type: Car Valeting Services
Location: Guildford, Surrey, United Kingdom
Contact Email: Crystalcleanguildford@outlook.com
1. Introduction
Crystal Clean Guildford is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you use our website, contact us, or book our car valeting services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We may collect and process the following personal data:
Identity Data: Your name
Contact Data: Email address, phone number, and home or work address
Vehicle Information: Car make, model, registration
Booking Details: Date, time, and type of service
Payment Information: Processed securely by third-party providers (we do not store card details)
Technical Data: IP address, browser type, and cookies (see section 7)
3. How We Use Your Information
We use your information to:
Provide and manage our valeting services
Respond to inquiries and bookings
Send confirmations or updates about your appointments
Process payments and invoices
Improve our website and services
Comply with legal obligations
We do not sell your personal information to any third party.
4. Legal Basis for Processing
Under data protection laws, we process your data under the following lawful bases:
Contractual obligation: To fulfill a service you requested
Legal obligation: To meet tax or insurance requirements
Legitimate interests: To run and improve our business
Consent: For optional communications (e.g., marketing emails)
You can withdraw your consent at any time.
5. How We Store and Protect Your Data
We store your data securely using password-protected systems and encrypted databases where applicable. We retain your data only for as long as necessary for the purpose it was collected, typically up to 6 years for financial and legal reasons.
6. Sharing Your Data
We may share your data with trusted third parties only when necessary:
Payment processors
Email service providers
Booking or invoicing platforms
Legal or regulatory authorities when required
All third parties are required to respect the security of your data and comply with applicable laws.
7. Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience. These cookies collect technical information such as:
IP address
Browser type
Operating system
Pages visited
You can control or disable cookies through your browser settings. A cookie banner will appear when you visit our site to manage your consent.
8. Your Rights
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
Visit: https://ico.org.uk
9. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal data, contact:
Crystal Clean Guildford
Email: Crystalcleanguildford@outlook.com
Effective Date: 18 May 2025
Business Name: Crystal Clean Guildford
Service Area: Guildford and surrounding areas
By booking a service with Crystal Clean Guildford, you agree to the following terms and conditions.
1. Services Provided
We offer professional car valeting and detailing services. Full descriptions and prices are available on our website. All work is subject to availability and weather conditions (for mobile services).
2. Bookings & Payments
Bookings can be made online, by phone, or by email.
Payment is due upon completion, unless agreed otherwise.
We accept cash and bank transfers.
3. Cancellations & Rescheduling
Please give at least 24 hours notice to cancel or reschedule.
Late cancellations,less than 24 hours notice, will incur a charge of 50% of the booking fee.
No-shows will be charged the full booking amount.
4. Customer Responsibilities
Please ensure your vehicle is accessible and parked legally at the time of the appointment.
Remove all personal items and valuables from the car prior to service.
We are not liable for damage to pre-existing faults (e.g., loose trim, aftermarket parts).
5. Liability
We are fully insured, but accept no responsibility for:
Loss or damage caused by existing faults
Weather delays or external factors beyond our control
Items left in the vehicle
6. Right to Refuse Service
We reserve the right to decline or cancel bookings due to:
Unsafe or illegal parking locations
Extremely dirty or hazardous conditions
Abusive or inappropriate behavior
7. Changes to Terms
We reserve the right to update these terms without notice. The latest version will always be available on our website.
8. Contact Us
If you have any questions, please contact:
Email: Crystalcleanguildford@outlook.com
We are not responsible for pre-existing damage
©Copyright. 2025 Crystal Clean Guildford. All rights reserved.
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